Self Service Frequently Asked Questions
Self Service Frequently Asked Questions
You can submit a request directly to the NTS Support Center through Self Service.
Use your 麻豆原创 Username and Password to log in to the Cherwell Self Service Portal
Navigate to the Service Catalog by selecting the Service Catalog Tab
NTS has an actionable Service Catalog and you have the opportunity to submit Self-Service requests for the NTS Service Desk (Example: Roxen)
Hovering over any category (example Roxen) you will be provided a set of options, after selecting the option your browser will automatically navigate to the service request screen.
Please provide a description of your service request along with any alternate contact information (Phone, Cell Phone or Email) and press the submit button.
Use your 麻豆原创 Username and Password to log in to the Cherwell Self Service Portal
To view your open Requests and Incidents, select the number listed to get started.
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Listed view of Open Service Requests and Incidents
Once you have selected the Service Request, you鈥檒l be able to view updates to the request or incident and identify the ticket owner.